Frequently Asked Questions
(FAQ)
What materials are used in Royal Touch jewelry?
Our jewelry is crafted using high-quality materials such as 316L Stainless Steel, Gold Plating, Rhodium Plating, Cubic Zirconia, Natural Stones, and other premium components depending on the collection.
Yes. Most Royal Touch jewelry is made with hypoallergenic materials and is nickel-free and lead-free, making it suitable for sensitive skin.
Our jewelry is designed to be durable and tarnish-resistant. Proper care and storage will help preserve its beauty and extend its lifespan.
Yes. Many of our pieces are designed for everyday wear. However, we recommend avoiding direct contact with perfumes, chemicals, chlorine, and seawater to maintain their finish.
Do you ship internationally?
Yes. Royal Touch offers worldwide shipping to most countries.
Delivery times vary by destination:
- Montenegro: 1–3 business days
- Europe: 3–7 business days
- International Orders: 7–15 business days
Delivery times may vary during holidays or customs inspections.
Once your order has been shipped, you will receive a tracking number via email.
International customers may be responsible for local customs duties, taxes, or import fees according to their country's regulations.
What is your return policy?
We accept returns within 14 days of delivery for eligible items that remain unused, unworn, and in their original packaging.
Due to hygiene reasons, earrings may not be eligible for return unless they arrive damaged or defective.
Please contact us within 48 hours of receiving your order and provide photos of the item and packaging. Our team will assist you promptly.
Once the returned item has been inspected and approved, refunds are typically processed within 5–10 business days.
Do you offer custom jewelry?
Yes. Royal Touch specializes in personalized and custom-designed jewelry, including engagement rings, wedding bands, anniversary gifts, and exclusive bespoke pieces.
- Submit your design idea or inspiration.
- Receive an initial concept or sketch.
- Approve the design and quotation.
- Production begins.
- Final quality inspection.
- Delivery of your unique piece.
Yes. Personalized engravings are available for many custom jewelry pieces.
Production times vary depending on complexity but generally range from 2 to 6 weeks.
Royal Touch retains all intellectual property rights, design rights, production methods, sketches, renderings, and manufacturing processes unless otherwise agreed in writing.
How should I clean my jewelry?
Use a soft microfiber cloth to gently clean your jewelry after use. Avoid abrasive materials or harsh cleaning products.
Store pieces separately in a dry place, preferably in their original Royal Touch jewelry box or pouch.
We recommend removing jewelry before swimming, showering, or exercising to maintain its appearance.
Where is Royal Touch located?
Royal Touch is a European jewelry company based in Montenegro, offering carefully curated collections and custom jewelry design services to clients worldwide.
Email: royaltouchjewerly@gmail.com
Website: royaltouch.online
Yes. We welcome wholesale, retail, influencer, and corporate partnership inquiries.